Akazi – Hope for the Rwandan Gig – worker

Credit: Boss Magazine


Akazi is a Rwandan word that means to work. Akazi is a freelancing platform for people in Kigali where enterprises and individuals connect in order to conduct business.

Akazi allows clients to interview, hire and work with freelancers and freelance agencies through the company’s platform. The client  “interviews” likely freelancers by reviewing their profiles and rankings, or even reaching out via chat to ask questions. Once the client has chosen who they want to complete the job, they hire that freelancer by sending a contract with set hours, pay rate, and a deadline for the work to be completed.

The Problem

How does a single mother seeking the services of a plumber or electrician for an emergency or simple installation access one on a lazy Sunday afternoon? How does a first-time car owner reach a mechanic to fix a sticky brake pad following a Monday morning incident? Where can a parent find a reliable piano teacher for their twelve-year-old daughter for two-hour lessons every weekend at a predetermined cost? 

The process of finding a service provider is long, tedious, and often without guarantee of one obtaining quality service despite the thousands of qualified service providers in the city of Kigali. The problem is a disconnect between those seeking informal service providers and the personnel providing the services. 

For instance, a client seeking a plumber for a simple repair at their home often has to rely on word of mouth referrals without guarantee of the availability of the service provider and unaware of the cost estimates of the task. This could leave them stuck and having to wait long hours or days before the availability of the service provider. All this does not mean there are not enough service providers. Rwanda’s largest working population are in informal services across multiple professions that often arise out of the need of clients. National Institute of Statistics of Rwanda (NISR) figures showed that as of 2017, 91 per cent of the workforce operates in the informal sector. These are often needed services by clients who usually do not have a dedicated referral platform to access them for the various services. 

Project Goal

Software that creates an online market place that offers freelance services in Rwanda. This provides gig – workers in Rwanda with an opportunity to make money in the country without formal employment.

Design Process

Final Prototype

Credit : Gerald Malik Ndungu
Credit: Gerald Malik Ndungu
Credit: Gerald Malik Ndungu
Credit: Gerald Malik Ndungu

Written By:

  • Gerald Malik Nderitu Ndungu
  • Nathan Kudakwashe
  • Kudakwashe Mavuru

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